What insurance complaints data tells you
Complaints data shows which products and firms draw the most disputes. Understand what the figures reveal and how often customers win.
How insurance claims are investigated
Insurers investigate claims with checks, specialists and data to spot fraud and settle fairly. Understand the process and your obligations.
How insurance settlements and payouts work
From accepted claim to money in hand, a settlement can be paid in cash, by repair or on an indemnity basis. Understand the steps and the choices involved.
How to complain about an insurer or broker
If an insurer will not help, you can complain and then go to the Financial Ombudsman for free. Learn the steps, the eight-week rule and what to prepare.
The Financial Ombudsman Service and insurance disputes
The Financial Ombudsman settles insurance disputes for free when you and your insurer cannot agree. See how it works and when to bring a complaint.
How to make an insurance claim
A successful claim starts the moment something goes wrong. Know what to do first, the evidence to gather and the time limits that protect your payout.