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Category: Claims & outcomes

Motor insurance complaints rise 12% at the ombudsman

New motor insurance complaints to the ombudsman rose 12% in early 2026, keeping it the most disputed product. Understand the disputes behind the rise.

Motor claims costs push insurers toward a loss as regulators step in

UK motor insurers tipped toward a loss in 2026 as the combined ratio passed 100%. Understand the claims costs, the figures and the FCA response.

Home insurers pay record weather claims as extreme weather bites

Home insurers paid record weather claims in 2026 as storms and floods bit. Understand the ABI figures and what they mean for future premiums.

Ombudsman upholds more travel insurance complaints

The Financial Ombudsman is upholding more travel insurance complaints, often over disclosure and policy wording. See the disputes customers bring and why firms get it wrong.

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