The Financial Ombudsman Service has upheld a notable share of travel insurance complaints, pointing to disputes over rejected claims, especially where medical conditions or trip disruptions are involved.
What happened
Ombudsman outcomes show travel claims being upheld where insurers applied exclusions or declined on non disclosure in ways the Ombudsman judged unfair. The pattern reinforces the value of declaring conditions and keeping evidence. Our guide to when a travel claim is rejected covers the common causes.
What this means for you
If your travel claim is rejected, check the reason and consider challenging it through the Ombudsman. Our guide to complaining about an insurer sets out the steps, and our reference on the Ombudsman explains how cases are assessed.
Sources: Financial Ombudsman Service insurance outcomes (financial-ombudsman.org.uk); related guides on this site. Verify current Ombudsman data before relying on this briefing.